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Enterprise Care Services ENCARETM
Regardless of your company's size, it's a formidable challenge to recruit and maintain a staff of IT professionals. HydraNet's Enterprise Care Service, ENCARETM, can either complement your existing IT department or offer a complete 'outsourced' IT solution. ENCARETM Services are designed to allow your company to refocus on your core competencies, while simultaneously adding predictability and control to your costs.
HydraNet's Enterprise Help Desk is a full service, single point of contact offering for organizations seeking to outsource or co-source their technical support contact centers. We deliver an end-to-end solution that includes logging, triage, dispatch, tracking and problem resolution. It is ideally suited for communities of 50 to 5,000 users.
Our Help Desk solution combines people, processes and proven experience guarantee service levels to satisfy the most demanding user communities. Moreover, the service frees you and your staff to focus on strategic initiatives and core competencies, taking advantage of a customized support team and predictable costs.
The Help Desk is staffed with highly motivated, multilingual, disciplined and technically skilled analysts who are certified experts in the applications they support. Every incident is tracked in real time with our proprietary management software, enabling you to track the performance of the technical resources in the service chain.
Our Enterprise Help Desk benefits include:
Single point of contact to manage, escalate and resolve third-party issues
Support for standard and proprietary applications
Low total cost of service
High percentage of incidents resolved at first point of contact
Guaranteed service levels
Priority Response Option guaranteeing 4 hour response time for emergencies
7 x 24 x 365 coverage and multilingual support
Proprietary management reporting tools to track incidents and identify trends
Scalability to match your service demand levels
Reliable, consistent service
Fast deployment allows you to focus on your core business
Predictable pricing models
Increased end-user productivity through timely and knowledgeable help
Ability to manage third party vendors collaboratively
Servers are the core elements in a well-run network; consequently, your System Administrator is the most critical single member of your IT group. Failure to recognize this fact can and does prove extremely damaging, since poor system administration is usually to blame for the loss of critical data. HydraNet understands the supreme importance of the System Administrator role, and our team of Administrators reflects that. They are some of most highly trained, knowledgeable, and dedicated SysAdmin available anywhere. They specialize in setting up and administering mission-critical server environments, installations where there is no margin for error. Administering Unix, Linux, and Windows system environments, their sole focus is on maintaining a 99.99% or better uptime and sufficient redundancy to insure full data recoverability even in the face of the most severe disasters. Can you afford to lose your data? Are you certain of a full data recovery, even in the event total hardware failure or disaster? If not, you owe it to yourself and your business to speak with HydraNet.
The nearly endless cycle of desktop software and hardware upgrades is a difficult and time-consuming process for the enterprise. One influential research study has put the total cost of operating (TCO) a typical networked PC as high as $9,784 per year. Further, implementing company-wide migrations to new operating systems and applications is a logistically complex operation. The very nature of a flexible and configurable PC makes it a demanding tool to maintain for the enterprise's service and support departments. Just keeping machines properly patched and secure against the endless threats of virii, worms, and hacker threats is an ongoing challenge. HydraNet's experience maintaining and administering thousands of networked PCs have given us a unique edge. This edge translates to a significantly lower TCO per workstation for our clients. We use state-of-the-art tools and methods to keep your PC network running smoothly, while rolling out necessary patches, upgrades and migrations to the corporate desktop. And by eliminating the sizable IT management burden associated with PC support activities, HydraNet allows your enterprise to focus on its core competencies.
Regardless of your size, it's difficult and expensive to recruit and maintain a staff of networking professionals. HydraNet teams can function either as a complement to your existing IT department or as a complete outsourced IT solution. We bring with us certifications from leaders like Microsoft, Novell, Cisco, Citrix, HP, and IBM. Highly trained and certified professionals provide technical Service and Support. The expertise we provide represents our entire organization's knowledge, rather than that of a single individual or group of individuals working in isolation in your offices.
We have extensive experience optimizing and securing your Internet connectivity, and can help with your networked applications as well. Our service plans scale to cover workstations, servers, printers, firewalls, VPNs and network operating systems. Our focus is on reducing your costs, proactively solving problems before they turn into incidents, simplifying the handling of your ongoing network administration, and responding quickly in the event of a problem.
From Microsoft exchange database recovery to branch office connectivity, HydraNet has the expertise to resolve your network issues smoothly, quickly, and cost-effectively. By outsourcing your network support to us, HydraNet allows your enterprise to focus on its core business.
As companies continue to sharpen their focus on their core competencies, they increasingly turn to firms like HydraNet to handle their IT education needs. Unlike many IT training firms, HydraNet puts actual field-tested technicians, programmers, and IT managers in the training center. The goal is to present even the most complex and technical knowledge clearly and understandably, with a focus on real-world applications as opposed to theory. Training content ranges from general technical areas such as Unix Systems Administration to proprietary applications exclusive to your organization. While maintaining many IT training and outsourcing contracts, HydraNet strictly maintains the confidentiality of the client strategies and applications. Every training contract contains a NDA clause to insure your proprietary knowledge remains just that.
HydraNet Migration services handle jobs ranging from the upgrade of application suites and operating systems to the migration of legacy data to new platforms. In a recent example, HydraNet upgraded 2,100 Windows 98-based PCs to Windows 2000 for a large, multinational at a savings of more than 35% verses internal IT cost estimates. The entire migration took place over a weekend, and business continued uninterrupted on the next business day.
HydraNet's team is ready to assist and manage the relocation and reconfiguration of your corporate IT assets. This includes planning, logistics support, supplier management, and IMAC coordination. Progress is tracked and managed by a logistical tool suite designed for IMAC applications. Our primary area of expertise is the relocation of mid-sized datacenters and large networked PC installations.
Enterprise Care Services ENCARETM
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