CRM Microsoft - Executive Summary
Microsoft CRM is a product widely seen by industry experts as not being
quite ready for prime time. Before selecting Microsoft CRM based on the
Microsoft brand name, consider the following facts:
Requires a full Microsoft stack
Microsoft's well-known strategy is to use their CRM offering to sell as
many server licenses as possible. Consequently, if you want to install Microsoft
CRM you must purchase, set up and maintain MS Exchange Server, MS SQL Server
and MS Windows 2000 Server. With HydraNet CRM-gx, there is no software or
hardware to purchase or maintain.
Difficult to Maintain
Keeping your Microsoft CRM installation running smoothly means keeping not
just the solution itself patched and updated, but also keeping Exchange
Server, SQL Server, and Windows 2000 Server patched, updated and running
smoothly. This guarantees a complex, and demanding implementation. Does
your company have the IT resources to spare?
Costs 7X More to Implement
Including the required server licenses, the cost to implement Microsoft
CRM per user is $1200, compared with approximately $175 for HydraNet CRM-gx.
Total Cost of Ownership 10X Greater
With CRM-gx, you get all the power of an enterprise CRM solution without
needing to purchase, maintain, patch, fix, and backup your hardware and
software. The TCO for Microsoft CRM is 10X greater than HydraNet CRM-gx.
An Immature Product
Microsoft CRM is an early stage release product with all the bugs and technical
issues that must be addressed with any new complex software solution. HydraNet
CRM-gx is a mature solution at version 4.03. In the case of HydraNet, patches
and updates are handled immediately by our engineering team, not yours.
While Microsoft publicly espouses the benefit of net-based services, Microsoft
CRM is based on old client-server architecture and an outdated business
model. HydraNet CRM-gx is a net-native application that takes full advantage
of the web services model that many analysts and enterprises have embraced
as the future of business solutions.
Requires Exchange to Sync with Outlook
Microsoft CRM requires MS Exchange Server in order to synchronize with MS
Outlook. HydraNet synchronizes seamlessly with MS Outlook regardless of
whether your organization runs MS Exchange or not.
Poor Interoperability and Flexibility
Microsoft CRM is a proprietary solution that offers little in terms of customization
or interoperability with your existing legacy and backoffice systems. HydraNet
CRM-gx is build on an open Red Hat Linux platform and has an XML-based API
that enables it to integrate seamlessly into your existing IT and systems
environment. Because of its non-proprietary, best-of-class design, CRM-gx
can be customized to fit seamlessly into your computing environment regardless
of what platforms and technologies you have invested in.
No Wireless Connectivity
Microsoft CRM offers no wireless connectivity options; Salespeople on the
road must work offline or rush from connection to connection at airports
and hotels in order to access the corporate network. HydraNet CRM-gx offers
a complete wireless solution via mMode in partnership with AT&T Wireless.
Access your corporate network and update customer information, appointments,
tasks, deals, products, and inventory using your mMode enabled PDA or cellular
For a functional comparison of Microsoft CRM with HydraNet CRM-gx, click
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