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FAQ

CRM-gx is Hot!
Learn why more CEOs are turning to CRM-gx


	Why HydraNet? How CRM-gx™ account management, reporting, and lead management systems drive value.
	Read Before You Buy Few CRM buyers are aware of these surprising facts. What you learn may make the difference between the success and failure of your CRM implementation.

	CRM Success Secrets Tools like MTS® makes recording interactions with customers a snap.
	Cut Data Entry by 80% HydraNet's MQA® eliminates the headaches of traditional CRM.
	Account Management Meet JCAMS® - one of the world's most advanced account management tools. Read more here.
	Lead Management 5 STARS® combines more functionality and power than most multimillion dollar CRM solutions.
	Real 360° Views Instantly analyze customers, employees, sales teams, and offices in ways you never thought possible.
	Reporting & Analytics Unique and powerful CRM reporting tools without all the hassle.


	CRM-gx™ White Paper A Revolution at Allied Global Movers, requires PDF Reader
	CRM-gx Benefits Watch a Video
	CRM-gx™ Video Demo (Japanese) 3MB Flash Video.
	CRM-gx™ Brochure Detailed overview of CRM-gx™, requires PDF Reader. Download a free copy of Adobe Reader

Customer Care Plans

As Customer Relationship Management specialists, we understand the importance of providing excellent customer support. In fact, HydraNet has received one of the highest customer satisfaction ratings in the industry, over 93%.

As a CRM-gx customer, you choose among four support plans, each backed by a guaranteed Service Level Agreement. These are your plan options:

Bronze Level: (Included Free with CRM-gx)

Unlimited email support for your CRM Administrator

Silver Level: ($9/user/month)

Unlimited email and 1 free telephone support incident/month/10 users for your CRM Administrator
24 hour guaranteed response time
10% discount on customization, enhancements, and implementations
10% discount on HydraNet’s emergency service rate

Gold Level: ($14/user/month)

Unlimited email and telephone support for your CRM Administrator
8 hour guaranteed response time
15% discount on customization, enhancements, and implementations
15% discount on HydraNet’s emergency service rate

Platinum Level: ($39/user/month)

Unlimited email and telephone support for all registered CRM-gx Users
4 hour guaranteed response time
20% discount on customization and enhancements
20% discount on HydraNet’s emergency service rate


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